White Papers

Leapfrog Services Provides Faster, Smarter and Cheaper Customer Support With Integrated IT Management

Category: IT Management, Networking and Communications

Overview Leapfrog Services provides outsourced and managed IT and network services, its priority is meeting customer's expectations for service and reliability. The customers want network reliability and responsive technical support so that any issues can be quickly resolved. To ensure it can provide clients with a cost-effective and responsive service, Leapfrog needed to ensure its own operational efficiency. To create a centralized platform for managing both its internal and customers IT environments, Leapfrog has adopted CA's Enterprise IT Management (EITM) strategy.

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Publisher: CA (Computer Associates)
File Format: PDF
Date Published: Jun 12, 2008
Format: Case Studies
Topics: Service Level Management, Voice - Data Integration, VoIP - IP Telephony

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