White Papers

Transformed Customer Service for Leading Scottish Financial Institution

Category: Software and Web Development, Enterprise Applications, Networking and Communications

Overview As Scotland's largest building society, Dunfermline Building Society wanted to improve the flexibility of its customer service. They wanted more efficient, flexible technology, particularly for their telephone banking operation, Dunfermline Direct. The idea was to provide more innovative interaction between their customers and the business. The Society deployed Nortel for its solution and implemented Nortel's Business Communications Manager 50s with Nortel Business Series Terminal handsets.

By downloading you agree to our Terms and Conditions. These include information regarding use of your personal data.

Publisher: Nortel Networks
File Format: PDF
Date Published: Jun 25, 2008
Format: Case Studies
Topics: Communications Software, Call Center - Contact, VoIP - IP Telephony

Similiar White Papers

Avaya IP Solutions Help Honda Racing F1 Gain a Competitive Edge in Formula 1 Racing

Honda Racing F1 is a seven-year-old racing team and has emerged as a leader on the Formula 1 racing circuit. Widely disp

Publisher: Avaya | Tags: applications, ip, voip

Shinhan Bank Enhances Customer Service Efficiency With Avaya IP Contact Centre Solution

Shinhan Bank began operations in 1982 and was listed on the Korea Stock Exchange in 1989. As the number of its home-bank

Publisher: Avaya | Tags: customer service, ip, marketing, voip

IAH Gets Ahead of the Game With Avaya MultiVantage Express

IAH's phone system was unable to keep up with the Company's expanding operations. It also lacked call conferencing capab

Publisher: Avaya | Tags: ip, network, voip

Software Vendor Boosts Productivity for Contact Centers With Unified Communications

Independent Software Vendor (ISV) ComputerTalk integrated its contact-center software with Microsoft Office Communicatio

Publisher: Microsoft | Tags: customer satisfaction, ip, microsoft office, office, productivity, software, unified, unified communications, voip

IP-Enabled Contact Centers: Lowering Costs, Raising the Customer Experience

This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via your

Publisher: Avaya | Tags: crm, customer service, ip, offshore, tco

Nortel Networks White Papers

Nortel Network Case Study: Bharti Airtel Limited

Featured white papers

The Value of Location Intelligence in the Communications Industry

Pitney Bowes

Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...

Download now »
Best Practices for Translating Customer Satisfaction into Revenue

Citrix Online

Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...

Download now »
HP print solutions and 3M

Hewlett-Packard (HP)

The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...

Download now »