White Papers

Avaya Case Study: Association of Accounting Technicians

Overview The Association of Accounting Technicians (AAT), established in 1980, is a United Kingdom-based non-profit membership body supporting the training, the qualification and the practices of accounting technicians. Maintaining a dynamic communications environment with a diverse community of interest is difficult at best, and AAT was hampered by an underdeveloped communication system and contact center. Although much transaction and communication took place online, participants still valued person-to-person voice communications, especially when making choices on curricula and classes, or employment and career advancement. AAT installed Avaya IP Office 412 system at a new location to which AAT moved in London.

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Publisher
Avaya
File Format
PDF
Date Published
Jul 2, 2008
Format
Case Studies
Topics
Voice - Data Integration, VoIP - IP Telephony

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