White Papers

Essential Manager's Guide: Intelligent Communications

Overview How can you improve the efficiency of your business processes? What is the strategic approach that will deliver a competitive advantage today? Discover answers here in this DK Publishing Essential Managers eBook for Intelligent Communications.

Embedding communications into the fabric of your business processes enables you to optimize the connections among your people, customers, and processes. With computer-enabled business processes, you can:

  • Protect your investments
  • Increase productivity
  • Differentiate your business from your competitors through superior customer service, responsiveness to market situations, and new service offerings

Download White Paper

By downloading you agree to our Terms and Conditions. These include information regarding use of your personal data.

Publisher
Avaya
File Format
PDF
Date Published
Jul 2, 2008
Format
White Papers
Topics
Unified Communications, CRM Software, Call Center - Contact, Voice - Data Integration, VoIP - IP Telephony

Avaya White Papers

A Sample Configuration of AutoQoS for VoIP on Cisco 3825/2811 Routers and Catalyst 4503/3750 Switches to Support Avaya Communication Manager and the Avaya IP Telephones - Issue 1.0

A Sample Configuration of AutoQoS for VoIP on Cisco 3825/2811 Routers and Catalyst 4503/3750 Switches to Support Avaya Communication Manager and the Avaya IP Telephones - Issue 1.0

These Application Notes describe the procedures to configure the AutoQoS features for VoIP on the Cisco Routers and Cata

Publisher: Avaya  |  Tags: infrastructure, ip, network, network infrastructure, qos, software, voip

Configuring Juniper Networks SSL VPN Security Appliance to Support Avaya IP Softphone

Configuring Juniper Networks SSL VPN Security Appliance to Support Avaya IP Softphone

This paper describes the steps to configure the Juniper Networks Secure Access SSL VPN appliance to support the Avaya IP

Publisher: Avaya  |  Tags: ip, software, ssl, vpn

Avaya Case Study: Harrah's Entertainment, Inc.

Avaya Case Study: Harrah's Entertainment, Inc.

Harrah's Entertainment, Inc., is the world's largest provider of branded casino entertainment. Managing disparate system

Publisher: Avaya  |  Tags: productivity

Go Green With Home Agents: How a Virtual Contact Center Can Be Good for Profitability, Competitiveness, and the Environment

Go Green With Home Agents: How a Virtual Contact Center Can Be Good for Profitability, Competitiveness, and the Environment

The carbon atom. It's too small to be visible to the naked eye, but it's causing a shift in global business that's hard

Publisher: Avaya

Creating a Multi-Location Dial Plan Using Avaya Communication Manager 2.0 - Issue 1.0

Creating a Multi-Location Dial Plan Using Avaya Communication Manager 2.0 - Issue 1.0

Customers almost always encounter dial plan problems when they consolidate multiple independent office systems together

Publisher: Avaya  |  Tags: server