White Papers
IP Telephony Serves as Backup System for Omron's East-West Call Centers, Critical for Maintenance Operations
Overview Omron Field Engineering wanted to roll out IP telephony and set up backup system at call centers in Tokyo and Osaka, to reinforce the disaster proof measures of those call centers, which receive calls for the maintenance and repair of mission critical financial and automated train station systems. Omron installed Avaya Server (which includes the advanced voice features of Avaya Communication Manager), Avaya Media Gateway, and ESS at both Tokyo and Osaka call centers. If either one shuts down, the other can take over for continuity of operations. Installing IP telephony in company offices as well as call centers makes office layouts and expansions more flexible. Installing a CMS in parallel makes for precise skill-based call routing, supports monitoring, and improves call-handling in general.
- Publisher
- Avaya
- File Format
- Date Published
- Jul 2, 2008
- Format
- Case Studies
- Topics
- Communications Software, Call Center - Contact, VoIP - IP Telephony
Similiar White Papers
Avaya IP Solutions Help Honda Racing F1 Gain a Competitive Edge in Formula 1 Racing
Honda Racing F1 is a seven-year-old racing team and has emerged as a leader on the Formula 1 racing circuit. Widely disp
Publisher: Avaya | Tags: applications, ip, voip
Shinhan Bank Enhances Customer Service Efficiency With Avaya IP Contact Centre Solution
Shinhan Bank began operations in 1982 and was listed on the Korea Stock Exchange in 1989. As the number of its home-bank
Publisher: Avaya | Tags: customer service, ip, marketing, voip
Transformed Customer Service for Leading Scottish Financial Institution
As Scotland's largest building society, Dunfermline Building Society wanted to improve the flexibility of its customer s
Publisher: Nortel Networks | Tags: customer service, ip, voip
IAH Gets Ahead of the Game With Avaya MultiVantage Express
IAH's phone system was unable to keep up with the Company's expanding operations. It also lacked call conferencing capab
IP-Enabled Contact Centers: Lowering Costs, Raising the Customer Experience
This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via your
Publisher: Avaya | Tags: crm, customer service, ip, offshore, tco
Avaya White Papers
A Sample Configuration of AutoQoS for VoIP on Cisco 3825/2811 Routers and Catalyst 4503/3750 Switches to Support Avaya Communication Manager and the Avaya IP Telephones - Issue 1.0
These Application Notes describe the procedures to configure the AutoQoS features for VoIP on the Cisco Routers and Cata
Publisher: Avaya | Tags: infrastructure, ip, network, network infrastructure, qos, software, voip
Configuring Juniper Networks SSL VPN Security Appliance to Support Avaya IP Softphone
This paper describes the steps to configure the Juniper Networks Secure Access SSL VPN appliance to support the Avaya IP
Avaya Case Study: Harrah's Entertainment, Inc.
Harrah's Entertainment, Inc., is the world's largest provider of branded casino entertainment. Managing disparate system
Publisher: Avaya | Tags: productivity
Go Green With Home Agents: How a Virtual Contact Center Can Be Good for Profitability, Competitiveness, and the Environment
The carbon atom. It's too small to be visible to the naked eye, but it's causing a shift in global business that's hard
Publisher: Avaya
Creating a Multi-Location Dial Plan Using Avaya Communication Manager 2.0 - Issue 1.0
Customers almost always encounter dial plan problems when they consolidate multiple independent office systems together
Featured white papers
-
The Value of Location Intelligence in the Communications Industry
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
-
Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
-
HP print solutions and 3M
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
-
Check out these top business apps for your iPhone
-
Inside a Microsoft datacentre
-
Green IT without losing your edge
-
Peter Cochrane's latest video blog
-
What you need to know about Windows 7