White Papers

The Altman Group Achieves World-Class Reliability and Productivity and Provides Superior Customer Service With Intelligent Communications Solutions From Avaya

Overview The Altman Group needed to expand and upgrade its contact center technology to equip its rapidly growing team of proxy solicitation agents, supervisors, and account executives to meet the current and future needs of their expanding client base. They wanted a solution that would provide them with optimum reliability, enhanced productivity, and the flexibility to manage their outbound calling campaigns more strategically. Working with Avaya and their business partner, Altura Communication Solutions, Altman Group created a new contact center based on the advanced capabilities of Avaya Communication Manager, Avaya Proactive Contact, and a NICE Recording and Quality Monitoring solution.

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Publisher
Avaya
File Format
PDF
Date Published
Nov 4, 2008
Format
Case Studies
Topics
Monitoring Systems, VoIP - IP Telephony, Customer Support Services

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