White Papers
Telemarketing Japan Improves Call Center Service Levels, Reduces Capital Costs With Avaya IP Telephony
Overview Telemarketing Japan, Inc. (TMJ) runs a dynamic business, planning and operating call centers in support of its client companies' Customer Relationship Management (CRM) strategies. The company wanted to raise service levels and rate of equipment utilization at call centers with IP telephony. The challenge was to consolidate data center for unified management and operation, and to effect high availability and efficiency in distributed call centers. TMJ implemented Avaya Servers and Avaya Media Gateways at each location to take advantage of the advanced telephony functions of Avaya Communication Manager. A shared Predictive Dialer System (PDS) served to automate and synchronize outbound and inbound calls, providing unparalleled technology to meet the demands of even the busiest call center environments at Telemarketing Japan.
- Publisher
- Avaya
- File Format
- Date Published
- Dec 10, 2008
- Format
- Case Studies
- Topics
- Gateways - Hubs, Application Servers, VoIP - IP Telephony
Similiar White Papers
Avaya Case Study: Seattle Times
Founded in 1896 by Alden Blethen, The Seattle Times is the largest, locally owned and operated metropolitan newspaper in
Avaya Case Study: University of Washington
Founded in 1861, the University of Washington is one of the oldest state-supported institutions of higher education on t
Avaya Case Study: Sutherland Asbill & Brennan
Sutherland Asbill & Brennan LLP is known for solving challenging business problems and resolving unique legal issues for
Avaya White Papers
A Sample Configuration of AutoQoS for VoIP on Cisco 3825/2811 Routers and Catalyst 4503/3750 Switches to Support Avaya Communication Manager and the Avaya IP Telephones - Issue 1.0
These Application Notes describe the procedures to configure the AutoQoS features for VoIP on the Cisco Routers and Cata
Publisher: Avaya | Tags: infrastructure, ip, network, network infrastructure, qos, software, voip
Configuring Juniper Networks SSL VPN Security Appliance to Support Avaya IP Softphone
This paper describes the steps to configure the Juniper Networks Secure Access SSL VPN appliance to support the Avaya IP
Avaya Case Study: Harrah's Entertainment, Inc.
Harrah's Entertainment, Inc., is the world's largest provider of branded casino entertainment. Managing disparate system
Publisher: Avaya | Tags: productivity
Go Green With Home Agents: How a Virtual Contact Center Can Be Good for Profitability, Competitiveness, and the Environment
The carbon atom. It's too small to be visible to the naked eye, but it's causing a shift in global business that's hard
Publisher: Avaya
Creating a Multi-Location Dial Plan Using Avaya Communication Manager 2.0 - Issue 1.0
Customers almost always encounter dial plan problems when they consolidate multiple independent office systems together
Featured white papers
-
The Value of Location Intelligence in the Communications Industry
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
-
Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
-
HP print solutions and 3M
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
-
Check out these top business apps for your iPhone
-
Inside a Microsoft datacentre
-
Green IT without losing your edge
-
Peter Cochrane's latest video blog
-
What you need to know about Windows 7