White Papers

Contactual Helps Labor Ready Respond Around the Clock, Around the World

Overview The international staffing company Labor Ready had 94 different answering services—each with varying levels of customer service and cost—when related business problems prompted its search for a central call center solution. Chief among the company's key requirements for its new call center was a Web-based system that would:

  • Be easy to use and install
  • Work with Labor Ready's existing phone system
  • Include call management software and good reporting tools
Download this case study to learn why Labor Ready chose the award-winning Contactual OnDemand Contact Center and how the solution enabled just 52 agents to handle 1.1 million calls in 2005 alone!

Download White Paper

By downloading you agree to our Terms and Conditions. These include information regarding use of your personal data.

Publisher
Contactual
File Format
PDF
Date Published
Mar 18, 2009
Format
Case Studies
Topics
Network Administration, Telephony Systems - PBX, Cost Control - Risk Mgmt., ROI - TCO, Customer Support Services