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silicon.com > White Papers > IT Management > User Satisfaction
Gaining Control of IT Service Management with a Web-based Service Desk
If your technical support staff is being pressured to do more with less (and whose isn't?), this Numara Software white p Read more
Mar 18, 2009
silicon.com > White Papers > Networking and Communications > Network Management
How Mid-Size Organizations Can Improve IT Service Quality and Reduce Costs with IT Change Management Automation
According to industry watchdog Gartner, IT organizations that don't properly manage their change processes provide signi Read more
Mar 18, 2009
silicon.com > White Papers > Data Management > Data Infrastructure
Numara Track-It!: An Effective Approach to Software Compliance
Developing and maintaining an efficient and effective software compliance program is essential in today's increasingly r Read more
Mar 18, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Demystifying ITIL: Recommendations for the SMB Market
Simply put, ITIL (Information Technology Infrastructure Library) is a set of guidelines for organizing and managing IT Read more
Mar 18, 2009
silicon.com > White Papers
Automated IT Asset Management--Maximize Organizational Value Using Numara Track-It!
Automated IT asset management is a simple, effective and cost-efficient means to discover, audit, track and manage the m Read more
Mar 18, 2009
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The Value of Location Intelligence in the Communications Industry
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
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Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
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HP print solutions and 3M
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Must read on silicon.com
- Gaining Control of IT Service Management with a Web-based Service Desk
- How Mid-Size Organizations Can Improve IT Service Quality and Reduce Costs with IT Change Management Automation
- Numara Track-It!: An Effective Approach to Software Compliance
- Demystifying ITIL: Recommendations for the SMB Market
- Automated IT Asset Management--Maximize Organizational Value Using Numara Track-It!
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