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silicon.com > White Papers > IT Management > Business Functions
How to Choose the Best CRM Implementation Partner for Your Call Center
In the era of multi-channel communications, the Service Management and Customer Support features used in Call Centers, a Read more
Aug 8, 2009
silicon.com > White Papers > IT Management > IT Budgeting
IT Outsourcing the New "It" for Startups
One of the greatest changes that the past decade has brought is the ease with which a start-up can outsource its every n Read more
Jul 14, 2009
silicon.com > White Papers > IT Management > IT Budgeting
IT Outsourcing Reasons for SMBs
Small businesses have always confronted with addressing their IT necessities. The lack of resources - be it staff, budge Read more
Jun 26, 2009
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The Value of Location Intelligence in the Communications Industry
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Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
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HP print solutions and 3M
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
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