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silicon.com > White Papers > Enterprise Applications > Customer Management
Turning customer interaction into profitable relationships
Effective customer communications boost customer loyalty, ensure brand and regulatory compliance, reduce environmental i Read more
Sep 9, 2009
silicon.com > White Papers > Networking and Communications > LAN - WAN
Orange- customer case study
The ability to leverage location intelligence was critical to the successful rollout of our 3G network as it enabled us Read more
Sep 9, 2009
silicon.com > White Papers > Data Management > Data Infrastructure
MSC Industrial Direct- customer case study
"Following a company merger, MSC Industrial Direct Co. found that duplicate customer records were disrupting the busines Read more
Sep 9, 2009
silicon.com > White Papers > Data Management > Data Tools
Pitney Bowes Case Study: Scotiabank
Scotiabank, Canada's international bank, employs nearly 56,000 individuals, and along with its affiliates, serves upward Read more
Sep 1, 2009
silicon.com > White Papers > Data Management > Data Tools
National Cable Communications Provider
As communications companies expand their offerings beyond traditional services, a leading multi-service broadband commun Read more
Sep 1, 2009
silicon.com > White Papers > Data Management > Data Tools
Pitney Bowes Case Study: BECU
Founded in 1935 by 25 Boeing employees, BECU is the fourth largest credit union in the country based on both asset size Read more
Sep 1, 2009
silicon.com > White Papers > Enterprise Applications > Enterprise Planning
Crime in Focus
Crime mapping has become part of an official UK Government 'pledge'. This should provide the public, press and politicia Read more
Aug 25, 2009
silicon.com > White Papers > Enterprise Applications > Enterprise Planning
The Value of Location Intelligence in the Communications Industry
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, incr Read more
Aug 25, 2009
silicon.com > White Papers > Data Management > Data Tools
Data Quality Considerations for a Master Data Management Structure
Companies acquiring companies. Human Resources sharing information with Finance. Businesses spanning multiple countries. Read more
Aug 25, 2009
silicon.com > White Papers > Data Management > Data Tools
Harnessing the Power of Location Intelligence in the Public Sector
Throughout the world, public services today are under pressure. The current economic climate, where tax receipts are nat Read more
Aug 25, 2009
Featured white papers
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The Value of Location Intelligence in the Communications Industry
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
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Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
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HP print solutions and 3M
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
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