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silicon.com > White Papers > IT Management > IT Budgeting
21st Century Innovation Hubs
In the flat universe, technology innovation no longer follows the outsourced manufacturing model that actually pioneered Read more
Aug 29, 2009
silicon.com > White Papers > IT Management > Business Functions
CSAT - Gauging Success of Customer Relationships
Industry experts repeatedly emphasize that mining an existing customer delivers significantly higher RoI than acquiring Read more
Aug 29, 2009
silicon.com > White Papers > Software and Web Development > Internet and Web
The Why's and Why Not's of a Website Revamp
The website is an important weapon in a company's marketing arsenal. It can perform multiple functions - establish compa Read more
Aug 29, 2009
silicon.com > White Papers > Software and Web Development > Internet and Web
How Blogs, Web 2.0 and Mobile Applications Are Heating Up Marketing Communications
With Web 2.0 and proliferation of mobiles, media dynamics have been completely transformed. From a scenario where compan Read more
Aug 29, 2009
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The Value of Location Intelligence in the Communications Industry
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
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Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
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HP print solutions and 3M
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
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