White Papers

The Open Standard Contact Center: Lowering Costs and Increasing Efficiency in the Large Enterprise

Overview By centralizing management and delivering interactions to agents located anywhere on the IP network, at any time, large enterprises are breaking free from traditional site-based contact center restraints and benefiting from new efficiencies, lower costs, and distinctive customer offerings. This webcast highlights the advantages of the open standard, hosted contact center model for the large enterprise, and how the combination of Siemens HiPath 8000 softswitch with Genesys Labs Open IP is being used to lower OPEX, CAPEX, and the deliver interactions with carrier-class reliability, security, and scalability throughout the enterprise.

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Publisher: Siemens
File Format: Webcast
Date Published: May 19, 2006
Format: Webcasts
Topics: Security Management

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