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Latest Service Level Management White Papers
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silicon.com > White Papers > IT Management > IT Infrastructure
Tough Love: When IT Security Hurts Your Business
As the pace of IT commoditization accelerates in response to laws like Sarbanes-Oxley, some security departments find th Read more
Nov 25, 2009
silicon.com > White Papers > IT Management > IT Budgeting
True Convergence Demands a Communication Service Provider that Embraces a Customer-Centric Approach
Ensure your service provider's convergence strategy meshes with your enterprise network needs. Respected consulting firm Read more
Nov 21, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Learn how Performance Metrics for Telcomm Expense Management Drive new ROIs and SLAs
Metrics that force organizations to think about service level agreements and measurements differently Learn how new high Read more
Nov 20, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Ensuring High Service Levels in Cloud Computing: Keys to Effective Service Management
Cloud computing is getting a lot of coverage in the media and a lot of space in the slide decks presented in analyst bri Read more
Nov 20, 2009
silicon.com > White Papers > IT Management > User Satisfaction
Saudi Agency Improves Service Reliability With Centralized Service Desk
Saudi Post depends on technology for the effectiveness and efficiency of its high-quality and modern postal services. Th Read more
Nov 19, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Saudi Postal Service Centralizes IT Operations and Support, Enhances Service
IT is business-critical for Saudi Post, an organization that relies on technology for effective and efficient delivery o Read more
Nov 19, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Work smarter to remain competitive and keep up with customer demands
This webcast, "Untangle Your Connectivity Infrastructure ¿ Free Up Your Cost," shows how IBM SOA solutions and IBM WebS Read more
Nov 16, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
IBM Smart SOA approach in action: Application Foundation Demo.
This demo shows how the IBM® Smart SOA¿ application foundation helped JK Enterprises as their business expanded. You'l Read more
Nov 16, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Turbulent times call for an agile application foundation.
Does your IT change as fast as the market? A service-oriented architecture (SOA) provides a foundation that enables agil Read more
Nov 16, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
LANDesk IT Service Management: Helping IT Become a Service Provider
To keep up with changing business environments, IT departments must adapt their approach towards a process-centric model Read more
Nov 14, 2009
Featured white papers
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The Value of Location Intelligence in the Communications Industry
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
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Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
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HP print solutions and 3M
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
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