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silicon.com > White Papers > IT Management > User Satisfaction
Knowledge Management and ITIL: Creating the Adaptive Organization
The Information Technology Infrastructure Library (ITIL) provides organizations with a framework for consistent IT Servi Read more
Sep 2, 2008
silicon.com > White Papers > Data Management > Data Infrastructure
Ten Principles for Knowledge Management Success
Although Knowledge Management (KM) is as an enterprise-wide goal, many companies find success if they kickoff an initiat Read more
Sep 10, 2007
silicon.com > White Papers
Ten Principles for Knowledge Management Success
Although Knowledge Management (KM) is as an enterprise-wide goal, many companies find success if they kickoff an initiat Read more
Sep 10, 2007
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The Value of Location Intelligence in the Communications Industry
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
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Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
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HP print solutions and 3M
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
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