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silicon.com > White Papers > Professions and Industries > Financial Services
A New Standard in Service for Standard Chartered Bank PLC
In Hong Kong, where Standard Chartered Bank PLC generates approximately one-third of its revenues, the banking environme Read more
Dec 11, 2009
silicon.com > White Papers > Enterprise Applications > CRM
Australian Relationship Banking Underpinned by World-Leading CRM Capabilities
National Australia Bank (the National) wanted to provide all departments with a single, consistent view of customer info Read more
Jun 17, 2008
silicon.com > White Papers > Enterprise Applications > Customer Management
Contact Analytics: Driving Greater Efficiency, Higher Revenue, and Increased Customer Satisfaction
Contact Center Analytics is a major factor in keeping customers loyal and satisfied, while maintaining reasonable costs. Read more
Dec 13, 2007
silicon.com > White Papers > Enterprise Applications > CRM
Evaluating the Options for Vertical Hosted CRM
Should your CRM application be custom-built? Can a prebuilt system really address your industry's needs? With the rising Read more
Dec 13, 2007
silicon.com > White Papers > IT Management > IT Infrastructure
The Sarbanes-Oxley Act: Business Analytics: Delivering Compliance and Competitive Advantage
While 65 percent of large companies still rely on manual processes and Excel spreadsheets to comply with the financial m Read more
Dec 13, 2007
silicon.com > White Papers > Data Management > Data Tools
Sales Analytics: Driver Greater Sales Effectiveness and increased Results
Learn how to get more from your SFA system in this white paper from Siebel Systems. Find out how enhancing your system w Read more
Dec 13, 2007
silicon.com > White Papers > IT Management > Business Functions
Driving Revenue Growth Through Marketing and Sales Alignment Best Practices
This webcast helps you to identify new sales opportunities and accelerate the sales cycles by aligning the objectives, p Read more
Mar 4, 2005
silicon.com > White Papers > IT Management > Business Functions
Extending Sales, Marketing, and Service Effectiveness With Hosted CRM
Siebel CRM OnDemand is the most advanced hosted CRM solution available today. This webcast explains how Siebel CRM OnDem Read more
Mar 4, 2005
silicon.com > White Papers > IT Management > Business Functions
Learn About the First Hosted CRM Solution Just for Insurance Professionals
Hosted CRM solutions can play a vital role in your overall CRM strategy. But plain vanilla CRM with expensive customizat Read more
Jan 8, 2005
silicon.com > White Papers > Data Management > Data Infrastructure
Improving Marketing Accountability and Effectiveness
Marketers today are under intense pressure to do more with less and justify each dollar spent. Given the significant amo Read more
Jan 8, 2005
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The Value of Location Intelligence in the Communications Industry
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Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
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Must read on silicon.com
- A New Standard in Service for Standard Chartered Bank PLC
- Australian Relationship Banking Underpinned by World-Leading CRM Capabilities
- Contact Analytics: Driving Greater Efficiency, Higher Revenue, and Increased Customer Satisfaction
- Evaluating the Options for Vertical Hosted CRM
- The Sarbanes-Oxley Act: Business Analytics: Delivering Compliance and Competitive Advantage
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