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silicon.com > White Papers > Networking and Communications > Network Management
High-Performance Cloud Computing: A View of Scientific Applications
Scientific computing often requires the availability of a massive number of computers for performing large scale experim Read more
Dec 2, 2009
silicon.com > White Papers > Networking and Communications > Network Technologies
Oracle Business Brief - Keeping hold of your customers, especially in tough economic conditions
You know as much as anyone about the challenges faced by midsize organizations. There are always competitors with deeper Read more
Dec 1, 2009
silicon.com > White Papers > IT Management > User Satisfaction
Service Level Agreement in Cloud Computing
Cloud computing that provides cheap and pay-as-you-go computing resource is rapidly gaining momentum as an alternative t Read more
Nov 20, 2009
silicon.com > White Papers > IT Management > User Satisfaction
Honoring SLAs on Cloud Computing Services: A Control Perspective
This work contains a short survey of recent results in the literature with a view to opening up new research directions Read more
Nov 20, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Learn how Performance Metrics for Telcomm Expense Management Drive new ROIs and SLAs
Metrics that force organizations to think about service level agreements and measurements differently Learn how new high Read more
Nov 20, 2009
silicon.com > White Papers > IT Management > Business Functions
infinitas Learning Increases Customer Satisfaction and Reduces Support Costs
infinitas learning wanted to facilitate the successful application of a new business model - the supply of digital conte Read more
Nov 19, 2009
silicon.com > White Papers > Software and Web Development > Software Development Tools
Enterprise and Web 2.0 application support in a modern mainframe environment
"Enterprise Web 2.0 application support from IBM IBM® WebSphere® Portal for IBM System z® software provides an effici Read more
Nov 17, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Cisco IOS IP SLAs Overview
This module describes Cisco IOS IP Service Level Agreements (SLAs). Cisco IOS IP SLAs is a core part of the Cisco IOS so Read more
Nov 13, 2009
silicon.com > White Papers > IT Management > IT Infrastructure
Analysis of Performance and Quality Parameters for Service Level Agreement in Long Distance Calls Service
SLA (Service level agreement) is a formal negotiated contract between service providers and customers. Nowadays the qual Read more
Nov 13, 2009
silicon.com > White Papers > Networking and Communications > Network Management
Using Database Monitoring Tools to Measure, Manage, and Prove SLA Compliance
Service level agreements put IT departments in control of expectations, requirements, and performance objectives. Becaus Read more
Nov 13, 2009
Featured white papers
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The Value of Location Intelligence in the Communications Industry
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
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Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
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HP print solutions and 3M
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
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