White Papers

International Virtual Network Operator Improves Customer Service With SOA-Based Integration

Tags: service management, java, customer service, network, management

Overview Established in 1988, Vanco plc is the pioneer of the virtual network operator model of network sourcing. The company wanted to improve customer service by enabling partners to access and interact with Vanco's service management system and integrate internal systems to improve process flow and efficiency. The company also wanted to save staff time by reducing status inquiries. This was solved by implementing Sun Java Composite Application Platform Suite which enabled Vanco to automate and orchestrate complex business processes and workflows, providing a high level of integration with key partners and improving customer service.

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Publisher: Sun Microsystems
File Format: HTML
Date Published: Apr 4, 2007
Format: Case Studies
Topics: Service-Oriented Architecture, Java, Application Servers

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