White Papers

Embarq Improves Customer Relationship Management While Increasing Employee Efficiency and Productivity

Overview Embarq Corporation, a telecommunications company headquartered in Overland Park, Kansas, has a heritage going back more than a hundred years. The challenge was to improve customer support and sales support quickly and efficiently within the confines of multiple legacy infrastructures. To solve this, the company implemented IBM WebSphere Application Server, V6; WebSphere Business Integration Connect - Express, V4.2, IBM WebSphere Portal Enable, V5.0.2, IBM eServer p5 510, Linux operating system and the CustomerGrid application suite from Nimaya Inc.

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Publisher
IBM
File Format
PDF
Date Published
Apr 5, 2007
Format
Case Studies
Topics
Portals, Application Servers, Linux - Open Source

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