White Papers

Avaya Case Study: The Homeserve Group

Overview The Homeserve Group is the United Kingdom's leading provider of home emergency solutions, with over three million customers and more than five million active policies throughout the U.K. With growth running at 30 percent a year, Homeserve GB Ltd. wanted to implement best-of-breed contact centre applications before its customer services operations became a potential growth bottleneck. As a solution Homeserve implemented Avaya Communication Manager running on an Avaya S8710 Media Server as a hub for their IP-based network of 1,000 contact centre seats in Walsall, U.K.

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Publisher
Avaya
File Format
PDF
Date Published
May 8, 2007
Format
Case Studies
Topics
Voice Recognition, Application Servers, Call Center - Contact

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