White Papers

Russian Cellular Leader, VimpelCom, Counts on Avaya Contact Center Solution to Deliver Superior Customer Service

Overview Operating under the well-known BeeLine brand, VimpelCom is one of Russia's three leading cellular service companies and the first Russian company listed on the New York Stock Exchange. Service quality has been a key to growth for VimpelCom, one of the three leading Russian cellular service providers. So when subscriber growth threatened to overwhelm operators with customer calls at the company's contact centers, finding a solution to improve its responsiveness to customers quickly became a top priority for VimpelCom. The solution to this was increased, faster throughput via self-service and call routing. Software detects number, routes call to local self-service menu. Intelligent routing matches caller to best equipped agent.

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Publisher
Avaya
File Format
PDF
Date Published
May 8, 2007
Format
Case Studies
Topics
Voice Recognition, Communications Software, Call Center - Contact

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