White Papers

Telecommunications Operator Unifies User Interfaces With Avaya Interactive Response (IR) and RSI's OneManage Tool

Overview A large telecommunications operator in Europe provides fixed line, mobile and Internet services to over 30 million customers. The telecommunications operator was using a highly distributed system with IRs deployed in three different sites. The company wanted to ensure that the user interfaces of the speech applications - such as greetings and prompts - were consistent in all three sites. As a solution the company deployed Avaya Interactive Response System and RSI's OneManage tool.

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Publisher
Avaya
File Format
PDF
Date Published
May 8, 2007
Format
Case Studies
Topics
Voice Recognition, Communications Software

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