White Papers

Critical Patient Care and Rapid Client Growth Create Need for Intelligent Communications

Overview Swiss Medical Group(SMG) wanted to enhance customer contact quality and provide confidence-building support to patients in multiple facilities through updated communications throughout the SMG. Operational managers found themselves unable to increase capacity to keep pace with customer growth, integrate data to support diverse services, or make call center performance improvements due to a lack of usable performance reports. SMG implemented an Avaya IP Contact Center in two sites - one for 175 agents and supervisors on the Avaya S8500 platform and another for 45 specialized IP Agents hosted on an Avaya S8720 server. Avaya Professional Services oversaw integration of communications applications and ensured functionality on a data infrastructure provided by Extreme Networks.

Download White Paper

By downloading you agree to our Terms and Conditions. These include information regarding use of your personal data.

Publisher
Avaya
File Format
PDF
Date Published
May 31, 2008
Format
Case Studies
Topics
Application Servers, Call Center - Contact, Customer Support Services

Similiar White Papers

Genworth Financial Realizes Substantial Cost Savings, Operational Efficiencies, and Customer Service Enhancements Through Home Agent Solutions Enabled by Avaya Intelligent Communications

Genworth Financial Realizes Substantial Cost Savings, Operational Efficiencies, and Customer Service Enhancements Through Home Agent Solutions Enabled by Avaya Intelligent Communications

Genworth Financial, Inc., is a global company with over 15 million customers. In order to provide prompt, high-quality c

Publisher: Avaya  |  Tags: customer service, mobility

Avaya White Papers

A Sample Configuration of AutoQoS for VoIP on Cisco 3825/2811 Routers and Catalyst 4503/3750 Switches to Support Avaya Communication Manager and the Avaya IP Telephones - Issue 1.0

A Sample Configuration of AutoQoS for VoIP on Cisco 3825/2811 Routers and Catalyst 4503/3750 Switches to Support Avaya Communication Manager and the Avaya IP Telephones - Issue 1.0

These Application Notes describe the procedures to configure the AutoQoS features for VoIP on the Cisco Routers and Cata

Publisher: Avaya  |  Tags: infrastructure, ip, network, network infrastructure, qos, software, voip

Configuring Juniper Networks SSL VPN Security Appliance to Support Avaya IP Softphone

Configuring Juniper Networks SSL VPN Security Appliance to Support Avaya IP Softphone

This paper describes the steps to configure the Juniper Networks Secure Access SSL VPN appliance to support the Avaya IP

Publisher: Avaya  |  Tags: ip, software, ssl, vpn

Avaya Case Study: Harrah's Entertainment, Inc.

Avaya Case Study: Harrah's Entertainment, Inc.

Harrah's Entertainment, Inc., is the world's largest provider of branded casino entertainment. Managing disparate system

Publisher: Avaya  |  Tags: productivity

Go Green With Home Agents: How a Virtual Contact Center Can Be Good for Profitability, Competitiveness, and the Environment

Go Green With Home Agents: How a Virtual Contact Center Can Be Good for Profitability, Competitiveness, and the Environment

The carbon atom. It's too small to be visible to the naked eye, but it's causing a shift in global business that's hard

Publisher: Avaya

Creating a Multi-Location Dial Plan Using Avaya Communication Manager 2.0 - Issue 1.0

Creating a Multi-Location Dial Plan Using Avaya Communication Manager 2.0 - Issue 1.0

Customers almost always encounter dial plan problems when they consolidate multiple independent office systems together

Publisher: Avaya  |  Tags: server