White Papers

Community Health Network Saves Time and Improves Performance of IT Services Using Microsoft Business Intelligence Solution

Category: Data Management, Software and Web Development, Desktops, Laptops and OS

Tags: benchmarking, it department, bi, time

Overview Community Health Network believes members of the community have a right to know about the organization's quality of care - and how it compares to national performance goals. However, translating this same vigorous reporting approach to its IT department has been difficult, and the Cognos solution it adopted was not only difficult to use, but failed to provide the detailed benchmarking IT staff needed. Turning to Microsoft and employing the implementation expertise of Project Leadership Associates, Community Health Network finally got the Business Intelligence (BI) solution it needed to drive improvements throughout the IT organization. With an intuitive dashboard at its disposal, the organization's IT department can easily monitor numerous service metrics and improve the organization's performance.

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Publisher: Microsoft
File Format: HTML
Date Published: Sep 19, 2008
Format: Case Studies
Topics: Collaboration Tools, Application Servers, Business Intelligence - Data Warehousing

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