White Papers

Advanced Customer Interaction Platform Enables BPO to Deliver Improved Contact Center Efficiency and Better End User Experience

Overview Firstsource Solutions wanted to provide them with an Interactive Voice Response (IVR) system that would enable the company to offer advanced self-service functionality for one of its clients. Based on the Nortel Media Processing Server (MPS) 500, Firstsource was able to implement an advanced IVR solution that delivered a more personalized user experience and more efficient contact resolution for the client's customers.

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Publisher: Nortel Networks
File Format: PDF
Date Published: Nov 12, 2008
Format: Case Studies
Topics: Voice Recognition, Application Servers

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