White Papers

Leading Regional Bank See IVR Solutions Reduce Operator and Long Distance Costs

Overview Smart investments make business sense and that's just what Compass Bank concluded as it began its investment in IVR-enabled services across 385 branches in the Southwest. Specifically, it needed the technology to have a specific return on investment and have an attractive entry cost as well. Further, the IVR solution needed future scalability to support growth. Enlisting the voice-enabled expertise of Intervoice, a Microsoft Gold Certified partner and its Auto-Attendant solution which is based on Microsoft Speech Server 2004 R2, a new solution was found. The company has seen a 60 percent reduction in its operator call costs with an ROI in just over a year.

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Publisher
Intervoice
File Format
PDF
Date Published
Dec 19, 2008
Format
Case Studies
Topics
Voice Recognition, Application Servers, ROI - TCO

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