White Papers

NHS Lothian GUM Clinic Frees Nurses' Time, and Improves Patient Care Using the Telephonetics VIP Result Solution

Overview The GUM clinic needed to be able to offer a telephone option for obtaining results but streamline the patients' experience when collecting test results and move away from the routine of calling at specific times when nursing staff manned the results line. In addition, they needed to guarantee patient anonymity. Finally they wanted the patient to be able to call for their results from where they wanted and when they wanted. Telephonetics VIP provided an automated results solution called Result that enables patients to ring a specified number and hear results of any recent medical tests. Initially a trial was implemented, with a small sample of patients given the option of collecting their results by the automated phone service.

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Publisher
Telephonetics Interactive Voice Systems
File Format
PDF
Date Published
Dec 31, 2008
Format
Case Studies
Topics
Voice Recognition

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