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silicon.com > White Papers > IT Management > IT Infrastructure
People + Processes + Technology: Creating a Winning Formula for Customer Support
You might have the world's best support professionals or the most sophisticated technologies - but if you don't effectiv Read more
Oct 23, 2009
silicon.com > White Papers > Software and Web Development > Internet and Web
Collaborate and communicate with customers and colleagues in real time
To keep your business moving forward, keep everyone on the same page. Start with the IBM Interactive Collaboration eKit. Read more
Oct 21, 2009
silicon.com > White Papers > Networking and Communications > Mobile and Wireless
Reducing the Complexity of Sub-Band ADPCM Coding to Enable High-Quality Audio Streaming From Mobile Devices
The number of consumer audio applications demanding high quality audio compression and communication across wireless net Read more
Oct 2, 2009
silicon.com > White Papers > Software and Web Development > Internet and Web
Livening Up Surround-Sound in Digital Television
The companies that offer solutions for broadcast, namely Dolby, DTS, and SRS will continue to innovate, and industry bod Read more
Oct 2, 2009
silicon.com > White Papers > Software and Web Development > Internet and Web
Streaming Music Video Site Selects Intuitive .tv Domain Name to Instantly Engage Target Audience
True to its name, Pop.tv allows music fans to locate and stream music videos that span a wide range of genres and cultur Read more
Sep 19, 2009
silicon.com > White Papers > Software and Web Development > Internet and Web
University Moves to Head of the Class With Microsoft Full-Decision Support System
A leading modern university, Northumbria is one of the largest universities in the UK, offering almost 500 courses on ei Read more
Sep 1, 2009
silicon.com > White Papers > Software and Web Development > Internet and Web
Rapid E-Learning: Maturing Technology Brings Balance and Possibilities
A conversation with Elizabeth West, author of Rapid e-Learning: Maturing Technology Brings Balance and Possibilities Read more
Aug 5, 2009
silicon.com > White Papers > Networking and Communications > Network Technologies
Vendor Landscape: Web Conferencing; Show Me, Don't Just Tell Me
While core Web conferencing features have become commodities, vendors are bringing specialized products to market for tr Read more
Aug 5, 2009
silicon.com > White Papers > Software and Web Development > Internet and Web
Screen Sharing Performance of Web Conferencing Services: Comparative Analysis
As web conferencing becomes increasingly prevalent, users are seeking more sophisticated experiences. Learn about Adobe Read more
Aug 5, 2009
silicon.com > White Papers > Desktops, Laptops and OS > Components
Improving Manageability With OS Streaming in Training Rooms
OS streaming can deliver considerable manageability benefits to Intel IT training rooms with multi-user PCs. To evaluate Read more
Aug 5, 2009
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Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
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