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silicon.com > White Papers > IT Management > IT Infrastructure
Leicestershire Health Informatics Service - All the right connections
SupportWorld magazine has kindly given permission to Touchpaper to reproduce a three-page article focusing on NHS Connec Read more
Sep 2, 2008
silicon.com > White Papers > IT Management > User Satisfaction
HelpDesk: With Touchpaper, the Post Gets Delivered!
As the subsidiary of Deutsche Post AG (German Post Office), Deutsche Post Customer Service Center GmbH offers various se Read more
Sep 2, 2008
silicon.com > White Papers > IT Management > User Satisfaction
Pragmatic ITIL: A Panel Debate
The purpose of the Pragmatic ITIL panel debate, held at the Institute of Directors and hosted by Touchpaper, a leading p Read more
Sep 2, 2008
silicon.com > White Papers > IT Management > User Satisfaction
Touchpaper Helps Staffordshire County Council Realise New Vision for IT
Staffordshire County Council serves a local population of 800,000 people, employing more than 30,000 staff. The council' Read more
Sep 2, 2008
silicon.com > White Papers > IT Management > User Satisfaction
Knowledge Powers the Service Desk
Knowledge Management (KM) has enjoyed something of a chequered history in the corporate arena, with many early implement Read more
Sep 2, 2008
silicon.com > White Papers > IT Management > User Satisfaction
Increasing Efficiency Through Integration
Publicis Groupe is a communications agency, which brings together specialists from advertising, relationship marketing a Read more
Sep 2, 2008
silicon.com > White Papers > IT Management > User Satisfaction
Commitment to IT Best Practice
London Business School is one of the world's top-ranked management education establishments, rated by The Financial Time Read more
Sep 2, 2008
silicon.com > White Papers > IT Management > User Satisfaction
Technology Audit: Touchpaper Software Plc - IT Business Management Suite
Touchpaper IT Business Management (ITBM) is a comprehensive suite of Infrastructure management modules that can be deplo Read more
Apr 10, 2008
silicon.com > White Papers > IT Management > User Satisfaction
Touchpaper Case Study: Staffordshire County Council - Education Joint IT Unit (EJITU)
The Education Joint IT Unit (EJITU) is one of 5 IT support units within Staffordshire County Council, all of whom use th Read more
May 26, 2006
silicon.com > White Papers > IT Management > Regulatory Compliance
Demystifying Sarbanes-Oxley for the Service Desk
The Sarbanes-Oxley Act of 2002 (SOX) was passed to protect investors and prevent financial wrongdoing by public corporat Read more
May 26, 2006
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The Value of Location Intelligence in the Communications Industry
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
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Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
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