White Papers

CA Leverages Its Own Product - Unicenter ServicePlus Service Desk to Manage Worldwide Help Desk

Overview With approximately 17,000 employees worldwide, CA is a company that needs a responsive IT help desk. They rely on its own Unicenter ServicePlus Service Desk product to ease the help desk process for everyone involved. Worldwide, 75 CA call center technicians take more than 4,000 calls per week. The result is minimal training for help desk technicians, IT issues resolved more quickly, resulting in greater efficiency for help desk technicians and increased customer satisfaction.

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Publisher: Computer Associates
File Format: HTML & PDF
Date Published: Feb 25, 2004
Format: Case Studies
Topics: Help Desk

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