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TechRepublic Real World Guide: Improving Help Desk Service Levels

Overview The TechRepublic Real World Guide: Improving Help Desk Service Levels collects proven recommendations for developing proper end user-support ratios, establishing policies for communicating with users, improving service levels and more.

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Publisher: TechRepublic
File Format: PDF
Date Published: May 18, 2006
Format: White Papers
Topics: Service Level Management, Help Desk

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