White Papers
IT Business Management: A Strategy for Customer Service in the Future
Category: IT Management
Tags: usa, financial services, management
Overview Established for over 20 years in Europe, the USA and Asia Pacific, Touchpaper is one of the most respected international providers of IT Service Management (ITSM) solutions. Operating with a secure financial platform and constantly profitable, Touchpapaer has built up a loyal customer base of 1,700 supporting over 3 million users worldwide in organizations as diverse as fuel giant Exxon Mobil, global financial services institution Merrill Lynch, advertising agency Publicis, regional law enforcement agency The Lancashire Constabulary and Europe's premier management educational establishment, the London Business School.
- Publisher
- Touchpaper Software
- File Format
- Date Published
- May 26, 2006
- Format
- White Papers
- Topics
- ITIL, Service Level Management, Help Desk
Similiar White Papers
The Adoption of ITIL in Large Enterprises
The IT Infrastructure Library (ITIL) is a set of standards that define best practices for IT service management. The pro
Publisher: CA (Computer Associates) | Tags: itil, management, service management
Can HP OpenView Service Desk and Alignability Provide ITIL Out-of-the-Box?
This webcast covers the HP ITSM Express Pack on the basis of HP OpenView Service Desk (versions 4.5 and 5.0) as well as
Publisher: Hewlett-Packard | Tags: itil
DealerTrack Keeps Auto Dealers and Lenders Connected With the Help of Business Service Management Solutions From BMC Software
DealerTrack's wanted to ensure high availability of its on-demand software and data solutions that its 22,000 plus auto
Publisher: BMC Software | Tags: applications, business applications, data, infrastructure, itil, management, software
The Dow Chemical Company: Extending Global Reach
Over 10 years, Dow and HP have transformed a traditional IT help desk environment into a Global Service Desk through the
Publisher: Hewlett-Packard (HP) | Tags: itil
Forrester: ITIL, ITSM, and New Product Releases Drive Service Desks Improvements
The potential for a brief hiatus in technology growth gives IT management an opportunity to evaluate and enhance the bus
Publisher: FrontRange Solutions | Tags: business technology, hr, infrastructure, it management, itil, management, service management, software
Touchpaper Software White Papers
Leicestershire Health Informatics Service - All the right connections
SupportWorld magazine has kindly given permission to Touchpaper to reproduce a three-page article focusing on NHS Connec
Publisher: Touchpaper Software | Tags: connecting for health, management, nhs, service management
Demystifying Sarbanes-Oxley for the Service Desk
The Sarbanes-Oxley Act of 2002 (SOX) was passed to protect investors and prevent financial wrongdoing by public corporat
Publisher: Touchpaper Software | Tags: sarbanes-oxley, sox
Touchpaper Helps Staffordshire County Council Realise New Vision for IT
Staffordshire County Council serves a local population of 800,000 people, employing more than 30,000 staff. The council'
Publisher: Touchpaper Software | Tags: ict, it support, itil
Commitment to IT Best Practice
London Business School is one of the world's top-ranked management education establishments, rated by The Financial Time
Publisher: Touchpaper Software | Tags: financial times, itil, management, software, time, usa
Pragmatic ITIL: A Panel Debate
The purpose of the Pragmatic ITIL panel debate, held at the Institute of Directors and hosted by Touchpaper, a leading p
Publisher: Touchpaper Software | Tags: itil, management, service management
Featured white papers
-
The Value of Location Intelligence in the Communications Industry
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
-
Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
-
HP print solutions and 3M
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
-
Check out these top business apps for your iPhone
-
Inside a Microsoft datacentre
-
Green IT without losing your edge
-
Peter Cochrane's latest video blog
-
What you need to know about Windows 7