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IT Business Management: A Strategy for Customer Service in the Future

Overview Established for over 20 years in Europe, the USA and Asia Pacific, Touchpaper is one of the most respected international providers of IT Service Management (ITSM) solutions. Operating with a secure financial platform and constantly profitable, Touchpapaer has built up a loyal customer base of 1,700 supporting over 3 million users worldwide in organizations as diverse as fuel giant Exxon Mobil, global financial services institution Merrill Lynch, advertising agency Publicis, regional law enforcement agency The Lancashire Constabulary and Europe's premier management educational establishment, the London Business School.

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Publisher
Touchpaper Software
File Format
PDF
Date Published
May 26, 2006
Format
White Papers
Topics
ITIL, Service Level Management, Help Desk

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