White Papers

Touchpaper Case Study: Staffordshire County Council - Education Joint IT Unit (EJITU)

Overview The Education Joint IT Unit (EJITU) is one of 5 IT support units within Staffordshire County Council, all of whom use the Touchpaper HelpDesk system. The EJITU help desk and support teams very much see themselves as service providers. The team took an active role in the development of the Touchpaper Query Tool. The Query Tool is used to access the data captured within HelpDesk and run quick ad hoc reports, without the need to be a specialist report writer.

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Publisher: Touchpaper Software
File Format: PDF
Date Published: May 26, 2006
Format: Case Studies
Topics: ITIL, Help Desk

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