White Papers

Bridging the IT Operations Divide With ITSM

Overview IT Service Management (ITSM) is becoming a near panacea for information technology - helping IT to serve the needs of customers, ensuring positive user experience, improving productivity, and increasing the bottom line through positive results. Technology adoption is no longer driven by the awe of the innovation itself. Rather, IT evolution is driven by the intersection of people, processes, and technology, where all work together to meet service expectations.

By downloading you agree to our Terms and Conditions. These include information regarding use of your personal data.

Publisher: Enterprise Management Associates
File Format: PDF
Date Published: Dec 29, 2006
Format: White Papers
Topics: ITIL, Service Level Management, Help Desk

Similiar White Papers

The Adoption of ITIL in Large Enterprises

The IT Infrastructure Library (ITIL) is a set of standards that define best practices for IT service management. The pro

Publisher: CA (Computer Associates) | Tags: itil, management, service management

Can HP OpenView Service Desk and Alignability Provide ITIL Out-of-the-Box?

This webcast covers the HP ITSM Express Pack on the basis of HP OpenView Service Desk (versions 4.5 and 5.0) as well as

Publisher: Hewlett-Packard | Tags: itil

DealerTrack Keeps Auto Dealers and Lenders Connected With the Help of Business Service Management Solutions From BMC Software

DealerTrack's wanted to ensure high availability of its on-demand software and data solutions that its 22,000 plus auto

Publisher: BMC Software | Tags: applications, business applications, data, infrastructure, itil, management, software

The Dow Chemical Company: Extending Global Reach

Over 10 years, Dow and HP have transformed a traditional IT help desk environment into a Global Service Desk through the

Publisher: Hewlett-Packard (HP) | Tags: itil

Forrester: ITIL, ITSM, and New Product Releases Drive Service Desks Improvements

The potential for a brief hiatus in technology growth gives IT management an opportunity to evaluate and enhance the bus

Publisher: FrontRange Solutions | Tags: business technology, hr, infrastructure, it management, itil, management, service management, software

Enterprise Management Associates White Papers

Massively Scalable NAS: Pre-Empting Tomorrow's Data Overload With Today's Technology

Featured white papers

The Value of Location Intelligence in the Communications Industry

Pitney Bowes

Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...

Download now »
Best Practices for Translating Customer Satisfaction into Revenue

Citrix Online

Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...

Download now »
HP print solutions and 3M

Hewlett-Packard (HP)

The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...

Download now »