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TOTAL UK Implements ITIL-Based Help Desk Using BMC Remedy Service Desk

Overview As the fastest-growing fuel brand in the United Kingdom, oil and gas multinational TOTAL UK has a powerful presence. For TOTAL UK Limited, improving efficiency and productivity, while minimizing costs, have always been key objectives. Such considerations were a major factor behind the strategy to integrate its disparate help desk systems. TOTAL UK selected the BMC Remedy Service Desk solution because of its ease of integration, out-of-the-box readiness, and scalability. Return on investment was also important when planning the project, and TOTAL was able to evaluate and cost the tangible benefits that BMC Remedy Service Desk would deliver against the help desk systems already in place.

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Publisher: BMC Software
File Format: PDF
Date Published: Jan 5, 2007
Format: Case Studies
Topics: ITIL, Help Desk, Best Practices

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