White Papers

Mercury ITIL Foundation: Mapping ITIL to the Real World

Overview This paper investigates Enterprise Management Associates (EMA's) finding on ITIL adoption, trends in ITIL practices, and a brief description of the market. It also discusses ITIL in the context of major shifts in IT practices, including Configuration Management DataBase (CMDBs), SOA and Service Catalogs. Next, the ITIL framework is explained with a discussion of how the Mercury ITIL Foundation compares to other vendor solutions. The mapping of the Mercury solution to the ITIL framework is presented along with a short description of the associated products: Mercury Application Mapping, Mercury IT Governance Center, and Mercury Service Desk. Finally, EMA's perspective on ITIL, future industry directions, and the Mercury solution is discussed.

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Publisher: Enterprise Management Associates
File Format: PDF
Date Published: Jan 23, 2007
Format: White Papers
Topics: ITIL

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