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ABN AMRO Asset Management Banks on IT Service Management

Tags: itil

Overview ABN AMRO Asset Management is one of the world's leading asset managers, looking after more than 175 billion euros (108 billion pounds sterling) from more than 30 locations around the globe. ABN AMRO Asset Management's search for an improved IT Service Management System began as a project managed by CMG to put the IT Infrastructure Library (ITIL) processes in place. It then needed a product to support them. ABN AMRO Asset Management started by using the assyst Incident Management and Configuration Management modules and some limited Service Level Management before moving on to Change and Problem Management.

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Publisher: Axios Systems
File Format: PDF
Date Published: Jul 4, 2007
Format: Case Studies
Topics: Service Level Management, SLA

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