White Papers

Countrywide Financial Corporation Improves Service Desk Productivity With BMC Remedy Help Desk

Overview IT staff at Countrywide wanted to find a service desk solution that could be scaled or adapted to meet current business needs and cut down on the time support staff spent entering help tickets. Countrywide selected BMC Remedy Help Desk because of its flexibility, adaptability, and scalability. This resulted in increased support staff productivity by nearly 40 percent in just 1 month and provided flexibility for adapting application to business processes.

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Publisher: BMC Software
File Format: PDF
Date Published: Sep 14, 2007
Format: Case Studies
Topics: Help Desk, Customer Support Services

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