White Papers

SAP Solution Manager Enables Major Insurance Provider to Create Streamlined Support Processes

Category: IT Management, Enterprise Applications

Overview With the number of customers and SAP solutions on the rise, AXA's SAP Customer Competence Center required a more efficient tool. This need became particularly acute when the center was tasked with supporting new SAP systems for AXA Group, outside Germany. Also, the new tool had to enable enhanced reporting and analysis. To master these challenges, AXA decided to introduce the service-desk functionality of SAP Solution Manager, a tool of the SAP NetWeaver platform. This powerful software gives customers the comprehensive tools, content, and methodologies they require to effectively implement, monitor, operate, and support their SAP environment.

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Publisher: SAP
File Format: PDF
Date Published: Sep 14, 2007
Format: Case Studies
Topics: Help Desk, Business Management

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