White Papers

Problem Management - Why and How?

Tags: itil

Overview This White Paper is for anyone intending to implement a Problem Management Process, based on ITIL principles, or seeking an introduction to Problem Management. By offering ideas and practical suggestions, it is hoped this paper will be useful for anyone setting up a new Problem Management Process based on ITIL principles.

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Publisher: Serio
File Format: PDF
Date Published: Jan 8, 2008
Format: White Papers
Topics: ITIL, Help Desk

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