White Papers

Hi Fert Relies on BMC Service Desk Express Suite to Provide Exceptional Service to Customers and Dealers

Overview Hi Fert is a leader in the Australian fertilizer industry. The company wanted to implement an ITIL-based single-point-of-contact service desk that would comply with environmental health and occupational safety regulations. The challenge was to provide bandwidth-friendly, Web-based access to remote sites with poor connectivity. Hi Fert deployed BMC software for its solution and implemented BMC Service Desk Express Suite, including the Change Management and Client Services modules.

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Publisher: BMC Software
File Format: PDF
Date Published: Jul 11, 2008
Format: Case Studies
Topics: Service Level Management, Help Desk, Customer Support Services

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