White Papers
Building Effective & Auditable ITIL Change Management Processes in 4 Steps: Phases 3-4 of the Visible Ops Methodology
Category: IT Management
Tags: itil, change management, database, management
Overview Join this webcast to gain information on the Visible Ops Methodology. Also discusses how to build an enforceable change management process that curbs the number of unplanned changes and helps reduce MTTR by allowing problem managers to rule out change as early as possible in the repair cycle. Further discusses on building an ITIL-style configuration management database to find the highest contributors to unplanned work.
Similiar White Papers
The Service Catalog: An Essential Building Block for ITIL
The ITIL framework advocates that IT organizations use a service catalog to document and communicate standard IT service
Publisher: Centrata | Tags: it management, itil, management
The Adoption of ITIL in Large Enterprises
The IT Infrastructure Library (ITIL) is a set of standards that define best practices for IT service management. The pro
Publisher: CA (Computer Associates) | Tags: itil, management, service management
IDC Whitepaper - Quantify the Business Benefits of ITSM
The Benefits of IT Management with HP IDC explains how the HP OpenView Service Desk solution generates signific
Publisher: Hewlett-Packard (HP) | Tags: cost savings, idc, itil, productivity, tco
HP Software Configuration Management Solutions for Your Business
This webcast explains how to implement best practices in the enterprise, deliver on business agility goals, and meet SLA
Publisher: Hewlett-Packard | Tags: itil, management
COBIT Case Study: Coopers & Lybrand
Coopers & Lybrand in the Netherlands has 100 EDP auditors in computer assurance services, many who already have in depth
Publisher: Information System Audit and Control Association | Tags: itil, uk
Tripwire White Papers
IT Service Management Metrics That Matter: Four Key Benchmarks for Improving IT Performance
High performing IT organizations didn't get that way by accident, as revealed in a recent benchmark study by the IT Proc
Publisher: Tripwire | Tags: benchmark, management, service management
Effective Security with a Continuous Approach to ISO 27001 Compliance
The Tripwire Enterprise solution provides organizations with powerful configuration control through its configuration as
Publisher: Tripwire
What's Good for Security is Good for Operations: Why Configuration Assessment Followed by Change Auditing is Key to Operational Stability
Network administrators and IT managers know that the ramifications of one small change to a company's critical servers o
File Integrity Monitoring: Secure Your Virtual and Physical IT Environments
Looking for a File Integrity Monitoring Solution? With the numerous servers, devices and applications organizations rely
Publisher: Tripwire | Tags: applications, data, infrastructure, pci, pci dss
Tripwire PCI DSS Solutions: Automated, Continuous Compliance
The credit card industry has stepped up its pressure for banks, merchants and other service providers to increase data s
Publisher: Tripwire | Tags: data, data security, pci, pci dss
Featured white papers
-
The Value of Location Intelligence in the Communications Industry
Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...
-
Best Practices for Translating Customer Satisfaction into Revenue
Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...
-
HP print solutions and 3M
The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...
-
Check out these top business apps for your iPhone
-
Inside a Microsoft datacentre
-
Green IT without losing your edge
-
Peter Cochrane's latest video blog
-
What you need to know about Windows 7