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Accenture Relies on HP PPM Center to Help Exceed Customer Expectations

Tags: bto, itil, real-time, outsourcing, software, management

Overview Accenture is among the world's leading management consulting, technology services, and outsourcing companies. The company wanted to increase value to global customers yet reduce costs by achieving breakthrough improvements in process design, enforcement, and automation. In the spring of 2001, while surveying software being used by Accenture's accounts, Ehninger learned about HP's Business Technology Optimization (BTO) offering for IT governance - HP Project and Portfolio Management Center (HP PPM Center). This software solution provided the first integrated transaction system for IT - real-time IT governance to turn the dials and make decisions.

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Publisher: Hewlett-Packard
File Format: PDF
Date Published: Dec 31, 2008
Format: Case Studies
Topics: ITIL, Customer Support Services

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