White Papers

How Does Your IT Help Desk Measure Up?

Overview Today's IT help desks must respond to their companies' ever-growing service needs - without increasing their already strained staff and budgets.

How efficient do you think your IT help desk really is? If you think your IT help desk could do better, it's time for an IT help desk checkup. Evaluating the efficiency of your IT help desk is easy and only takes a few minutes. This evaluation guide will help you assess the following areas:

Service Delivery and Management
Managing Operations Costs
Application Change Management
Customer Management and Communications

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Publisher: Citrix Online
File Format: PDF
Date Published: Jan 13, 2009
Format: White Papers
Topics: Service Level Management, Help Desk, IT Reliability, Resources Mgmt., Customer Support Services

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