White Papers

Straddling the Divide Between IPT and IT: Implementing ITIL to Optimize Your IP Telephony Investment

Overview The recent momentum of Unified Communications (UC) and the disruptive enabling technology of IP Telephony have created a convergence between Voice Engineering and IT departments that is unprecedented - even since the advent of computer telephony integration. However, despite rapid and significant advances within these technologies, many enterprises, even the early adopters, have not fully embraced the alignment of these two worlds. The alignment of Voice Engineering and IT has not occurred due to the fact that project lifecycles have evolved individually, yielding separate terminology as well as different priorities and methodologies. This scenario will likely continue for some time due to differing skill-sets and backgrounds that make the separation of the two worlds an operational necessity in most large enterprises.

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Publisher
Clarus Systems
File Format
PDF
Date Published
Feb 14, 2009
Format
White Papers
Topics
ITIL, VoIP - IP Telephony