White Papers

Reputation-Based Service Level Agreements for Web Services

Category: IT Management, Networking and Communications

Overview Most web services need to be contracted through service level agreements that typically specify a certain Quality of Service (QoS) in return for a certain price. The authors propose a new form of service level agreement where the price is determined by the QoS actually delivered and show that such agreements make it optimal for the service provider to deliver the service at the promised quality. To allow efficient monitoring of the actual QoS, the authors introduce a reputation mechanism. A scoring rule makes it optimal for the users of a service to correctly report the QoS they observed. Thus, the authors obtain a practical scheme for service-level agreements that makes it uninteresting for providers to deviate from their best effort.

By downloading you agree to our Terms and Conditions. These include information regarding use of your personal data.

Publisher: Ecole Polytechnique Federale de Lausanne
File Format: PDF
Date Published: Mar 2, 2009
Format: White Papers
Topics: SLA, Quality of Service

Similiar White Papers

Combining ITIL and Six Sigma to Improve Information Technology Service Management at General Electric

ITIL defines the "what" of service management and Six Sigma defines the "how" of quality improvement. Together, they mak

Publisher: BMC Software | Tags: itil, management, service management

QoS Parameters to Network Performance Metrics Mapping for SLA Monitoring

This paper categorizes SLM into seven functions. The paper defines the concept of SLA monitoring in the network manageme

Publisher: Pohang University of Science And Technology | Tags: management, network, network management, qos

Banking on Sprint to Deliver Reliable, Secure Service

Download this case study to find out how a custom voice and data network designed by Sprint and powered by Cisco Systems

Publisher: Sprint | Tags: ceo, data, ip, mpls, network, sprint, usa, wan

Service Level Agreement Enforcement for Differentiated Services

This paper describes a hierarchical architecture of active policies that performs the management of a Differentiated Ser

Publisher: INESC-ID | Tags: management, network, qos

NimBUS for SLA Monitoring and Reporting

The NimBUS for SLA Monitoring and Reporting solution monitors Operations and business service levels against SLA metrics

Publisher: Nimsoft | Tags: data, infrastructure

Ecole Polytechnique Federale de Lausanne White Papers

From Business to IT With SEAM: The J2EE Pet Store Example

Featured white papers

The Value of Location Intelligence in the Communications Industry

Pitney Bowes

Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...

Download now »
Best Practices for Translating Customer Satisfaction into Revenue

Citrix Online

Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...

Download now »
HP print solutions and 3M

Hewlett-Packard (HP)

The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...

Download now »