White Papers

Forrester: ITIL, ITSM, and New Product Releases Drive Service Desks Improvements

Category: Data Management, Professions and Industries, IT Management

Tags: business technology, it management, service management, hr, itil, infrastructure, software, management

Overview The potential for a brief hiatus in technology growth gives IT management an opportunity to evaluate and enhance the business technology infrastructure and infrastructure management. Concurrently, the maturation of the ITIL model for infrastructure and service management provides a framework for potential improvements. With most tool vendors releasing ITIL-based solutions in current versions, and with the majority of current service desk software users using prior versions of these tools, times are ripe for a mass migration to a new service desk process and tool model.

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Publisher: FrontRange Solutions
File Format: PDF
Date Published: Mar 18, 2009
Format: White Papers
Topics: Career Development, Performance Budgeting and Management, Finance, ITIL, HR, Service Level Management, SLA, Help Desk, Knowledge and Data Management, Cost Control - Risk Mgmt., Enterprise Architecture, IT Reliability, Infrastructure Management, Strategic Planning, Resources Mgmt.

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