White Papers

Taking ITIL Beyond IT Operational Goals

Overview Like any IT initiative, it's very difficult to gain executive support for ITIL adoption if your proposal doesn't show a demonstrable ROI. That is the focus of this Forrester Research report, which presents findings from a survey of 101 European companies that have embarked on the ITIL journey. The paper highlights the benefits those companies are realizing through ITIL adoption but also points out the pitfalls they encountered by not having ROI firmly in view when they began their ITIL implementations.

By downloading you agree to our Terms and Conditions. These include information regarding use of your personal data.

Publisher: FrontRange Solutions
File Format: PDF
Date Published: Mar 18, 2009
Format: White Papers
Topics: ITIL, Service Level Management, ROI - TCO, Infrastructure Management

Similiar White Papers

Dynamic IT and Integrated Financial Services

Financial institutions are at an inflection point ÿ¿ they must invest in new IT architecture in order to survive and t

Publisher: Sterling Commerce

FrontRange Solutions White Papers

IT Asset Management, ITIL, and the CMDB: Paving the Way for Business Service Management

Featured white papers

The Value of Location Intelligence in the Communications Industry

Pitney Bowes

Public Services are under pressure, the challenge is to do more with less. How do you improve citizen satisfaction, increase cost efficiencies and improve service delivery? The power of location intelligence is helping many local authorities...

Download now »
Best Practices for Translating Customer Satisfaction into Revenue

Citrix Online

Today's support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it's easy to track financial performance, but customer satisfaction is akin to speaking a foreign language...

Download now »
HP print solutions and 3M

Hewlett-Packard (HP)

The objective for 3M was to optimize office printing infrastructure at 3M locations worldwide, reduce total cost and environmental footprint. Some of the business benefits acheived by switching to HP print solutions...

Download now »