WebEx Support Center - Remote Support Security Overview

Overview WebEx Communications, Inc. provides real-time collaboration services to a large and growing number of corporations. These corporations use WebEx applications for diverse purposes ranging from sales, marketing, training, project management and support.

WebEx customers span a variety of market sectors including technology, finance, manufacturing and healthcare. WebEx assigns data security the highest priority in the design, deployment and maintenance of its network, platform and applications, and its offerings meet the most stringent security requirements of corporations so they can use WebEx services effectively and routinely, secure in the knowledge that their sessions are safe and private.

The purpose of this document is to provide information on the data security features and functions available with WebEx Support Center Remote Support and inherent to the underlying WebEx communication infrastructure known as the WebEx MediaTone Network. The document explains the following:

• MediaTone security
• The Secure WebEx Meeting Experience
• Starting and joining a Support Session
• In Support Session
• Transport layer security
• Firewall compatibility
• Post Support Session
• 3rd party certification