White Papers

The Return-on-Investment Provided by ASG's Business Service Platform

Overview IT applications are everywhere, directly supporting all business processes. This puts pressure on IT to guarantee service-levels that are in line with business needs rather than in line with business wishes, and to find better ways to improve service performance and reduce downtime while reducing costs. But over the past ten years, IT personnel costs have risen faster than hardware and software investments. IT services have not improved process-wise and still require as much manpower, if not more, to operate now as they did in the past. As firms spend 76 percent of their IT budget on maintenance and support, they will naturally invest in Business Service Management (BSM) solutions that will reduce costs, enable Information Technology Infrastructure Library (ITIL) and provide an optimal ROI.

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Publisher
ASG Software Solutions
File Format
PDF
Date Published
Mar 26, 2009
Format
White Papers
Topics
ITIL, Service Level Management, ROI - TCO

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